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Frequently Asked Questions (FAQs)
1. Do Sartorial offer nationwide delivery?
Yes, we offer nationwide delivery across Nigeria. Orders are delivered to all major cities and towns through our trusted logistics partners.
12. Do you ship internationally?
Yes. Sartorial ships worldwide. We deliver across Africa and internationally via DHL, with shipping costs calculated at checkout based on your destination.
2. How long does delivery take?
Delivery typically takes between 2 - 5 business days, depending on your location. Orders within major cities may arrive sooner, while remote areas may take slightly longer.
3. Can I pay on delivery?
No, we currently do not offer payment on delivery.
4. Can I return or exchange a bag?
We offer exchanges only. Requests must be made within 24 hours for Lagos orders and 48 hours for interstate orders. The product must be returned in the same condition it was received.
5. What materials are Sartorial bags made from?
Sartorial bags are made from premium leather and high-quality hardware, carefully selected to ensure durability, structure, and timeless style. Each bag is designed to be both functional and elegant for everyday use.
6. Are Sartorial bags original?
Yes. All Sartorial bags are original designs created by our brand. Each piece is carefully developed to reflect our commitment to quality, functionality, and timeless style.
7. Do Sartorial offer wholesale or bulk purchases?
Yes, we do. Please contact our support team for more information or inquiries: +234 916 987 1900.
8. Do you offer refunds?
We currently do not offer refunds. However, exchanges may be considered for items returned in their original condition within the specified timeframe.
Please review our terms & conditions and refund & return policy for more details.
Please review our terms & conditions and refund & return policy for more details.
9. How can I contact customer support?
10. Are the products photo accurate?
Yes. Our product photos are carefully captured and the dimensions are verified by our factory experts to ensure they accurately represent the final product.
11. Do you offer custom or personalized bags?
Currently, Sartorial bags are available only in our existing designs and collections. However, Custom or personalised orders are available on request for bulk purchases for special occasions.
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